Frequently Asked Questions

 

I need a new remote transmitter, where can I get one?

Please contact our call centre on 07 55 372 892 for your nearest dealer.
 


I need to arrange a service for my door or gate, whom do I contact?

Please contact our call centre on 07 55 372 892 for your nearest dealer.
 


I would like to arrange a quote for a new opener, whom do I call?

Please contact our call centre on 07 55 372 892 for your nearest dealer - OR - go to our dealer locator in the top left corner!
 


Is the door securely locked when closed?

Yes, when the opener is in idle the drive train acts as a lock.
 


How do I code my ATA transmitter into my garage door opener?

1. Press and hold the blue Door Code button on the openers control panel.
2. While holding the Door Code button press your transmitter button for 3 seconds twice.
3. Release the Door Code button and test to confirm successful coding.
 


How do I delete an ATA coded transmitter?

The procedure to delete a transmitter is the same as coding see above.
 


I have lost my ATA remote, what do I do now?

Firstly you will need to clear the opener's memory to remove the lost transmitter. Note that this will delete storage of all coded transmitters.
 
1. Disconnect power to the opener.
2. Press and hold the blue Door Code button on the openers control panel.
3. While holding the Door Code turn the power back on.
4. Continue holding until all LEDs have switched off. Any existing transmitters will need to be coded back into the opener.
5. You will now need to recode any existing transmitters back into the opener see procedure above.
 
To purchase a replacement transmitter please contact our call centre on 07 55 372 892 for your nearest dealer.
 


All of our ATA transmitters have stopped working but the OSC button still opens the door?

This could be radio frequency interference. Check that your transmitters are functioning properly and not jamming the signal. Also check to see if there is no other device within your vicinity such as a wireless door chime or baby monitor that is constantly transmitting. Alternatively please contact our call centre on 07 55 372 892 for advice.
 


My ATA door or gate does not open all the way, why?

There may be an obstruction blocking the path of the door or gate or perhaps the travel limits need to be reset. Refer to your owner's manual for instructions on setting limits.
Why does the opener beep when opening the door?
 
The overload indicator has been triggered and needs to be reset. It is possible that the door and/or opener need to be serviced. Please contact our call centre on 07 5593 6030 for assistance.
 


Why does the ATA door or gate reverse before it completes the close cycle?

The opener is sensing an obstruction this could be a physical object in the doorway or perhaps the door is binding at that point of its travel. Also the force margin might need to be adjusted and retested. If there is no physical obstruction and adjusting the force margin has not resolved this issue, please contact our call centre on 07 55 372 892 for assistance.
 


Sometimes my door opens by itself? (27MHz systems only)

This could be radio frequency interference, a faulty transmitter or perhaps someone in your vicinity has their transmitter accidentally coded into your door.
 


When I press the transmitter for my SecuraLift opener, the chain moves but the door does not open?

Check if the opener has been disengaged. Re-engage the opener and make sure that the chain index clicks into the shuttle securely.
 


How do I exit my property if there is a power failure?

Disengage the opener to switch your door/gate into manual mode. Refer to your instruction manual for further information. Once you have exited the garage or property you can lower the door or close the gate and re-engage the opener to securely lock up.
 


The door seems heavy and opens very slowly?

You might need to have the door serviced and balanced. Please do not attempt this yourself as the springs are under very high tension. Please contact our call centre on 07 55 372 892 for assistance.
 


What is the warranty period?

Please contact our call centre on 07 55 372 892.

 

 

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