As a market leader in the manufacture and marketing of garage doors and openers we are always striving to improve our customer satisfaction here at Harris Doors and would greatly appreciate your feedback.

 

This short questionnaire will ask you a few questions in relation to your Harris Doors garage door purchase to ensure it met your expectations. It should not take any longer than 5 minutes of your time to complete.

 

Your participation in this survey is completely voluntary. If you feel uncomfortable answering any particular question please feel free to leave that question blank and proceed onto the next question. It is important for us to learn your opinions and we appreciate you taking the time to complete this questionnaire. Your survey responses will remain anonymous and strictly confidential. Data from this research will be reported only in the aggregate.

 

Thank you for taking the time to complete this survey.  Your valued response is helpful and appreciated in improving our service.

 

Gender:	Female Male
Age:	------------------ 18-24 25-34 35-44 45-54 55-64 65+
Please select the category that best describes your project:	------------------ Automation Only to Existing Door Commercial Counter Sale in Showroom Insurance Replacement Modernisation/Improvement New Home Other Renovation Service/Repair
If Other, please specify:
Using the scale of 1-5 (1= very bad experience, 5= excellent experience) please rate your Initial Contact with Harris Doors (phone/email/walk in):	------------------ 1 2 3 4 5
Using the same scale, please rate our Sales Rep Punctuality:	------------------ 1 2 3 4 5
Using the same scale, please rate our Sales Rep Presentation/Mannerism:	------------------ 1 2 3 4 5
Using the same scale, please rate our Sales Rep Communication/Explanation/Information:	------------------ 1 2 3 4 5
Using the same scale, please rate our Showroom & Factory Presentation/Layout:	------------------ 1 2 3 4 5
Using the same scale, please rate our Office/Admin Staff Presentation, Communication & Professionalism:	------------------ 1 2 3 4 5
Using the same scale, please rate our Staff Knowledge & Expertise:	------------------ 1 2 3 4 5
Using the same scale, please rate our Quote Layout:	------------------ 1 2 3 4 5
Using the same scale, please rate our Catalogues/Brochures:	------------------ 1 2 3 4 5
Using the same scale, please rate our Website:	------------------ 1 2 3 4 5
Using the same scale, please rate our Colour and Design Range:	------------------ 1 2 3 4 5
Using the same scale, please rate our Lead Time from order to installation:	------------------ 1 2 3 4 5
Using the same scale, please rate our Communication during ordering process:	------------------ 1 2 3 4 5
Using the same scale, please rate our Installer Punctuality:	------------------ 1 2 3 4 5
Using the same scale, please rate our Installer Presentation/Mannerism:	------------------ 1 2 3 4 5
Using the same scale, please rate our Installer Communication:	------------------ 1 2 3 4 5
Using the same scale, please rate our Quality/Workmanship:	------------------ 1 2 3 4 5
Using the same scale, please rate whether we left the Job Site Clean & Tidy:	------------------ 1 2 3 4 5
Using the same scale, please rate our Product End Result/Satisfaction:	------------------ 1 2 3 4 5
Using the same scale, please rate our Safety Standards on site:	------------------ 1 2 3 4 5
Using the same scale, please rate our Warranty:	------------------ 1 2 3 4 5
Using the same scale, please rate our After Sales Service:	------------------ 1 2 3 4 5
Using the same scale, please rate your General Overall Dealings with Harris Doors:	------------------ 1 2 3 4 5
How strongly would you recommend Harris Doors to your family or friends in the future? (1 Would Definitely Not Recommend – 5 Would Definitely Recommend):	------------------ 1 2 3 4 5
Was there any one aspect of the service you received from the representative/installer/admin/technician that affected your overall experience in a positive way?:
Was there any one aspect of the service you received from the representative/installer/admin/technician that affected your overall experience in a negative way?:
If Harris Doors could have done something better what would that have been?:
How did you hear about us?:	B&D Head Office Builder Friends/Family/Relative Internet search Other Sign written Vehicles Sticker on Door Sun Newspaper Trade/Home Show Used Before Website Word of mouth Yellow Pages Book Yellow Pages Online
If Other, please specify:
If you would like a sales representative to give you a call to discuss any matters regarding your B&D door and/or opener installation, or the service you received, please leave your name and preferred contact details and a time you are contactable and we will endeavor to call you back:

Our Website Rules | Our Trading Terms | Your Privacy | Site Map